Returns and refunds

Last updated: 16 October 2026

We want you to be happy with your order. This policy explains how to return a product and how refunds work. The periods that apply in your country are listed in section 7; where the law of your country gives you more rights, those rights apply.

1. Changing your mind

You can return a product you no longer want within the withdrawal period of your country (section 7), counted from the day you receive it. You do not need to give a reason.

• The product must be unused, complete (accessories, manuals, gifts included) and in its original packaging, so that it can be sold again.
• Unless stated otherwise for your country, the cost of sending the product back is paid by you.
• We refund the price of the returned products. If you return the whole order, we also refund the standard delivery fee you paid, when the law of your country requires it.

2. Products that cannot be returned after a change of mind

Unless they are faulty or not what you ordered, the following products cannot be returned:

• products made or personalised to your specifications;
• products that can deteriorate or expire quickly;
• products sealed for hygiene or health reasons (for example cosmetics or personal-care items) once the seal has been opened;
• sealed audio, video or software once unsealed.

If you are not sure whether a product can be returned, ask us before ordering.

3. Faulty, damaged or wrong product

If a product arrives damaged, does not work, or is not what you ordered, contact us as soon as possible, ideally within 48 hours of delivery, with your order number and a photo or video of the problem. Your legal rights still apply after this period.

• We cover the return costs.
• We replace the product or, if that is not possible or if you prefer, refund it together with the delivery costs of that order.

4. How to return a product

1. Contact us at contact@arova-store.com with your order number and the product(s) concerned.
2. We confirm whether the return is accepted and tell you how and where to send the parcel. Please do not send a parcel without contacting us first: we cannot process unannounced returns.
3. Pack the product carefully in its original packaging.
4. When we receive it, we check its condition and confirm the refund or replacement.

5. Refunds

We refund within the period that applies in your country (section 7), counted from the day we receive the returned product, or from the day you prove you sent it back if that is earlier and the law of your country provides it.

For orders paid on delivery, nothing was charged online: we refund by bank transfer or by another method we agree with you, at no cost to you. For orders paid online (if offered in your country), we refund with the same payment method.

6. Exchanges

If you would like a different size, colour or model, contact us: we exchange the product if it is in stock. Otherwise, we refund it under the conditions above and you can place a new order.

7. Periods for your country

Tunisia

• Change of mind: 10 working days from the day you receive the product.
• Faulty or wrong product, or delivery later than the agreed time: return within 10 working days of delivery; we refund the price and the related costs.
• Refund: within 10 working days after we receive the returned product.

When we open delivery to other countries, their periods will be added to this section.

8. Parcels refused or not collected

If you refuse a parcel at delivery or cannot be reached, the order is cancelled and nothing is due. Repeated refusals without a valid reason may lead us to ask for confirmation before accepting your future orders, or to decline them (see our Terms of sale).

9. Contact

For any question about a return or a refund: contact@arova-store.com.