Terms of sale
Last updated: 16 October 2026
1. Who we are
AROVA (the “Store”) is an online store operated under the AROVA brand. You can reach us at contact@arova-store.com.
2. Scope
These terms apply to every order placed on the Store by a consumer. By placing an order you confirm that you have read and accepted them, together with our Privacy policy and our Returns and refunds policy. The version in force on the day of your order applies to that order.
Some conditions depend on the country you order from: currency, payment methods, delivery times and fees, and return periods. They are listed in section 13 “Terms for your country” and are shown again before you confirm your order. Where the law of your country gives you more protection than these terms, that protection applies.
3. Products
We describe each product as accurately as we can, with photos, main characteristics and, where relevant, sizes or compatibility. Small differences in colour or appearance may come from your screen. Products are offered while stock lasts; if a product turns out to be unavailable after you order, we tell you as soon as possible and you are not charged for it.
4. Prices
Prices are shown in the currency of your delivery country and include the taxes we are required to apply, unless stated otherwise. Delivery fees are added separately and shown before you confirm your order; free delivery may apply above an order amount shown on the Store. Promotions and promo codes are valid for the period and under the conditions indicated, and cannot be exchanged for cash.
If an obvious pricing error is displayed, we will contact you before shipping; you may then confirm the order at the correct price or cancel it at no cost.
5. Placing an order
You choose your products, fill in your delivery details and confirm the order summary. You receive an order number on screen and, if you gave an email address, an email confirmation. Our team reviews every order and may call or message you to confirm it before it ships. The sale is final when we confirm or ship your order.
We may cancel an order, with no charge to you, if we cannot reach you to confirm it, if the delivery details are incomplete, if the product is unavailable, or if the order shows signs of fraud or abuse (for example, repeated orders refused at delivery).
6. Payment
The payment methods available for your country are listed in section 13 and at checkout.
- Cash on delivery: you pay the courier the exact amount shown in your order, in the local currency, when you receive the parcel. Nothing is charged online.
- Online payment (if offered in your country in the future): it will be processed by a specialised payment provider. We will not receive or store your full card details.
7. Delivery
We deliver to the countries and areas listed in section 13, through delivery partners. The estimated delivery time is shown on the Store and at checkout; it is an estimate and may be affected by events beyond our control. If a delay becomes significant, we will tell you and you may cancel the order before it is delivered.
When the parcel arrives, please check it in front of the courier whenever possible and note any visible damage. If you refuse a parcel without a valid reason, or if you are repeatedly unreachable, we may ask for confirmation before accepting your future orders or decline them.
8. Withdrawal, returns and refunds
You can change your mind and return a product within the period that applies in your country, and you have specific rights if a product is faulty, damaged or not what you ordered. The details are in our Returns and refunds policy.
9. Guarantees
Our products benefit from the legal guarantees of conformity and against hidden defects provided by the law of your country. If a product is defective or does not match your order, contact us: we will repair, replace or refund it as described in our Returns and refunds policy. Any additional commercial guarantee is stated on the product page.
10. Our responsibility
We are responsible for delivering products that match your order. We are not responsible for damage caused by misuse of a product, by failure to follow its instructions, or by events beyond our reasonable control (force majeure). Nothing in these terms limits rights that the law of your country does not allow us to limit.
11. Reviews
You can review the products you bought. Reviews are checked by our team before they are published. We publish positive and negative reviews alike, but we may refuse or remove content that is insulting, unlawful, unrelated to the product or that contains personal information.
12. Personal data
We use your data to process and deliver your order and to provide our services. Our Privacy policy explains what we collect, why, how long we keep it and how to exercise your rights.
13. Terms for your country
Tunisia (the only country we currently deliver to)
- Currency: Tunisian dinar (TND).
- Payment: cash on delivery.
- Delivery: all governorates, estimated 24 to 72 hours after your order is confirmed. A flat delivery fee is shown at checkout; delivery is free when your products total 150 TND or more after discounts, and on products or promotions marked “free delivery”.
- Change of mind: 10 working days from receipt (see the Returns and refunds policy).
- Refunds: within 10 working days after we receive the returned product.
When we open delivery to other countries, their conditions will be added to this section.
14. Changes to these terms
We may update these terms, for example when we add a country, a payment method or a service. The version in force on the day of your order applies to it. The date of the last update is shown at the top of this page.
15. Applicable law and disputes
These terms are governed by the law of the country where our registered office is located, without depriving you of the protection given by the mandatory rules of the country where you live. If you have a problem, please contact us first at contact@arova-store.com: most issues are solved quickly this way. If no amicable solution is found, the dispute may be brought before the competent courts.